Shipping policy
How do you ship orders and what days do you ship?
In general, all orders placed before 11:59 PM EST on Sunday will ship the following week on either Monday, Tuesday or Wednesday.
We make your order completely by hand using the best quality ingredients available to us. In short, we do not cut corners with our sweet treats. We ship our orders frozen, with either dry ice or an ice pack. By the time your treats arrive they will be cool to the touch and ready to enjoy, bake, or freeze. Once shipped, most orders will arrive within one to two days but remote locations may take up to as many as three days. If you do not wish to serve upon arrival, please place in the freezer for a later date. If you need expedited shipping, please contact us at 785-845-8916, and we will do our best to accommodate your order.
Due to COVID-19, orders may experience a slight delay. Delivery by a specified date is not guaranteed.
Shipping and tracking information will be sent out via email once your order has dispatched from our facility.
Once your order has shipped out of our facility it is now in the carrier's hands. Please keep a close eye on tracking and plan accordingly. While we work with reputable carriers, occasional delays, damages and lost packages in transit may occur due to unforeseen circumstances. We are NOT responsible for delayed, lost, damaged, or stolen packages.
Please make sure to enter in the correct shipping address as our product is perishable and there are no refunds if you got the address wrong. Feel free to email support@simplymadesweettreats.com with any additional questions (Please refer to the FAQ for a quick reference)
There is a possibility your order will ship earlier than expected so please use an address in which your order can be received at any time.
Do you ship outside the US?
We currently do not ship outside the US.
We CANNOT ship to PO Boxes, APO, or FPO addresses at this time. Please be sure to have a correct physical address. We are not responsible for incorrect or incomplete address entries for online shipping orders.
Yes; although, we do not require a signature for any packages, and we are not responsible for lost, stolen, unclaimed packages, packages left at doorsteps, building office or with building attendants. Once the delivery is confirmed by the carrier, we are no longer responsible for the package.
Do you require a signature for shipped packages?
We do not require a signature, but due to the perishability of our treats and the sensitive nature of the product, we recommend someone be present to receive the package. We email tracking information to the purchaser once an order is placed so that you can follow your order. Please note we do not make any contact with the recipients receiving their goodies.